Staff engagement
We place a huge emphasis on staff engagement; involving our team members in decision-making, the generation of new ideas and encouraging feedback on a range of topics.
This is achieved in several ways:
- Formal staff surveys conducted twice a year
- 360-degree reviews of line managers
- Enabling colleague feedback during training sessions.
Living wage employer
We are one of only 12,414 employers across the UK to be given the title of ‘Living Wage Employer’, having been accredited in October 2016. As such we are committed to ‘The Real Living Wage’, going beyond any legal obligation to pay the minimum or national living wage and ensuring staff earn the wage based on what they need to live.
Why work at Brightstar
We are ethical
We act in good faith and operate with honesty and integrity, upholding the principles of treating customers fairly (TCF) to help avoid causing foreseeable harm and strive to enable and support retail customers pursue their financial objectives.
We develop people
We embrace people development, working together to share knowledge and experience.
We make it easy
We ensure that our clients’ experience of working with us is made as easy as possible. We achieve this by upholding the principles of our MadeEasy Charter.
We embrace partnership
We recognise the value of strong working relationships, and we stand side-by-side with all of our partners to reach our common goals.
We love what we do
As a trailblazing organisation, we are passionate about providing industry-leading services.
